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COVID-19 – LATEST UPDATE

OUR RESPONSE TO CORONAVIRUS

The Stay Club prioritises the health and safety of both our team, as well as our community. We recognise the need to monitor developments and continuously change our operations to reflect the current situation, adhering to Government and PHE guidance. The UK has officially moved to step 4 of the UK lockdown road map, as we transition towards learning to live with COVID-19. With the terrific success of the UK’s vaccination programme, lockdown restrictions in the UK have now been eased & the livelihood of our residents can now resume back to a sense of normality.

With positive developments, this space will be continuously updated to bring you the most recent developments within our facilities and adjustments to our services. Below you will find information on your accommodation, what you can expect from The Stay Club team & what we expect from you. If you have any further inquiries, our friendly reception team is always at hand via phone and email.

WHAT YOU CAN EXPECT FROM US

Reception

The Stay Club’s reception teams continue to operate 24 hours a day, 7 days a week. We are opting to offer our residents continuous support around the clock as we have done in the past, in line with suggested safety measures for our community’s welfare and protection.

Post, packages, and deliveries

If you receive letters via post, these will be delivered to your mailbox. The Stay Club reception team collects registered posts or parcels on your behalf and delivers them to you in a physically distanced manner. If you have deliveries to collect you will receive an email, so keep an eye out on your inbox. Don’t forget to show your picture ID upon collection! Students in a period of self-quarantine will have their items delivered to their room.

Use of communal spaces

All communal spaces are now open to residents and enhanced cleaning measures will still be maintained to further safeguard students using these areas. Residents are no longer required to wear masks around The Stay Club sites unless in congested areas and using the lifts.

- Café and on-site catering – these facilities & services provided will be operating normally and there are no longer limitations on capacity, meaning people can meet in any setting with no restrictions. However, it is still advised for contactless payment methods to still be in use.

- Gyms – for residences that benefit from on-site gyms, these facilities will now be operating on a 24 hr basis & restrictions on capacity have now been lifted. Residents can be assured that heightened professional cleaning routines on facilities and equipment will still be maintained. Equipment sanitising products will still be provided and visitors to the gyms are requested to wipe down equipment before and after use.

The Stay Club views communal spaces as an integral part of our communities. However, if advised by the UK government to close specific areas, this advice will be adhered to. Please note, if we are forced to close facilities to safeguard student welfare, this is considered to be active ‘outside of our control’ and as a result, no refunds and/or compensation is available.

Support for self-isolating residents

We are committed to supporting our residents that are either in self-isolation or quarantine. If you arrive in the UK from a country that is not on the green list, you will need to self-isolate starting the day after you leave the non-exempt country. Please inform your residence’s site team on arrival so we can provide guidance and support when necessary with laundry pick-up and delivery, grocery, and other essential items service delivery.

Moving around inside our residences

Students are free to move around the building without wearing a mask, however, it is advised to wear masks while in congested areas, entering lifts and student rooms to lower risks. Moreover, physical distancing is no longer a legal requirement.

Community and events

Our incredible events are officially back on & community building has been one of our focuses with physical events now being allowed. The Stay Club’s Events Team has numerous events to further enhance the student experience with our residents. If you want to learn more or get involved, then drop us an email here: events@thestayclub.com.

WHAT WE EXPECT FROM YOU

Testing & vaccine

Travelling back to Uni? Take a rapid Covid-19 test at home first. It’s free quick and easy.

Then take two tests on site or at home when you get there and keep testing regularly. Report all your results online.

And if you’re not fully vaccinated, grab a jab. You don’t have to get your 2nd vaccine in the same place you got your first.

Let’s keep life moving.

Covid-19 app

The NHS COVID-19 App is the fastest way to know if you’ve been exposed to Covid-19. The quicker you know, the quicker you can take action to protect the ones you love.

Thanks to the millions of us using the app, it prevents up to 2000 new infections, every day. So let your NHS COVID 19 App keep on protecting you.

The NHS COVID-19 App is your personal alarm system that helps you manage your Covid-19 risk. Use the app to find out if you’ve been near someone who’s tested positive, check symptoms, book a test, enter positive test results and get up to date information on any new local restrictions, self-isolating and support payments.

Make sure you have the latest version downloaded and keep Bluetooth and contact tracing switched on to protect yourself and others.

Face coverings

Face coverings are required in congested spaces, and using lifts.

Follow instructions

As the situation evolves, we will be updating our in-house measures and regulations. Please help us keep our community safe by following any instructions you receive within the facility. These may be communicated via our staff, signage throughout the residence, email communication, and social media channels.

Practice good hygiene

Good hygiene is key, and we invite our residents to make a note of the below good hygiene practises:

- Wash your hands frequently using soap and water for 20 seconds. This is especially the case before and after eating, as well as in the restroom

- If washing your hands with hand and soap is not possible, then alcohol-based sanitisers are recommended

- Avoid touching your eyes, nose, and mouth

- Disinfecting surfaces often is strongly recommended; especially the ones you make frequent use of. These may include benchtops, desks and door handles

- Allow as much fresh air to enter your space by opening windows frequently

- If you feel the need to cough or sneeze, do so into your elbow or tissue which you can dispose of immediately and wash your hands

Self-isolation and quarantine

We invite our residents to contact the reception team of their accommodation when/if the need to self-isolate or quarantine arises. Our teams are there to provide additional information and resources about how to stay safe and offer support throughout this time.

Information on quarantining and self-isolating

We encourage our residents to stay up to date with the latest information, via the following links:

Cancellation policy – Academic Year 2021/22

Cooling off period All bookings receive a 5-day ‘cooling off’ period starting from the booking confirmation date. If you request to cancel within this period, you will be released from the contract and receive a full refund. Please note, should your check-in date fall within these 5 days, this will classify as the end of your ‘cooling off’ period.
Outside cooling off period Once the 5-day ‘cooling off’ period has expired, you will be liable to pay your accommodation fee as per your licence agreement, however, you do have the option to find a replacement occupier (at our sole discretion).
University refusal Until 31st July 2021, any cancellation requests outside the ‘cooling off’ period will be considered only if you have not been accepted into your chosen London University. Each cancellation request will be taken on a case-by-case basis and must be supported by documents confirming university refusal. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment. After 31st July 2021, cancellations outside the ‘cooling off’ period will not be considered.
Exception Covid-19 We understand this is a time of uncertainty and would like to reassure you that we will accept late cancellations if you are unable to reach the United Kingdom due to entry restrictions imposed by the government. Each cancellation request must be sent with supportive documents at least 24 hours prior to the booking start date. If the request is approved, you will be able to postpone your booking until restrictions are lifted.
Visa Refusal If your visa is refused, please contact us within 48 hours of receiving your visa refusal. Each cancellation request must be sent with supportive document (visa refusal and official proof that your course has been cancelled) prior to the booking start date. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment.