Additional Needs

Flexible Stays

Bills Included

Reception 24/7

Communal Spaces

Fast Wi-Fi

Adjustments and accessible accommodation for residents with additional needs

We welcome those with disabilities and neurodivergences into our community and are committed to providing accessible accommodation and making reasonable adjustments to meet their needs and to make their stay with us comfortable. If you have additional needs and would like to stay with us, please contact us at +44 (0)207 267 7774 - press 1 for Sales or to discuss your needs. Our staff are available between 09:00 and 17:00, Monday to Friday, excluding bank holidays.

When requesting reasonable adjustments or accessible accommodation, you will need to provide as much information as possible about your condition so that our staff can make the most appropriate recommendations and arrangements for a studio that is best suited to your needs.

We believe in creating a community where every individual is treated fairly, is respected, and valued. You can read our Equality, Diversity and Inclusion policy.

Adjustments and accessible studios

TSC North Acton - Accessible Studio

We have wheelchair accessible studios in all our properties however the access to facilities within properties may vary. If you are interested in a specific property, please contact us to discuss your access needs.

All our wheelchair accessible studios feature

- a wet room with support handrails and lowered sink

- kitchenettes designed with a wheelchair user in mind including a lowered counter

- an emergency alarm triggered with a pull cord

If you have any other disability (visible or non-visible) or are neurodiverse, please contact us to discuss your needs and available adjustments.

Assistance Animals

If you have an assistance animal that is registered with a recognise organisation (eg Assistance Dogs UK), you can bring it with you when you move into your accommodation. You must apply for a reasonable adjustment and have this approved before bringing your service animal into the property.

While living with us, you must ensure the welfare of your assistance animal and follow other procedures to ensure other residents, staff and other users of the property are comfortable.

Please note, the legal recognition for assistance animals does not extend to emotional support animals in the UK and as such these animals will not be permitted.

Extra Assistance - Guide Dogs - The Stay Club

Personal assistants and carers

Extra Assistance - The Stay Club

The Stay Club is committed to supporting any students that need personal carers or assistants in their day-to-day lives to have continued access to the accommodations they need while residing with us. Whether you have a carer who visits daily or require 24-hour support, please contact our team as soon as possible so we can discuss in detail and make the necessary arrangements to best meet your needs.

All personal carers and assistants must be arranged separately from The Stay Club. If you are a UK citizen, this will be through your local authority. Any international students who need support will have to organise their own care or arrange an assessment with the British government before their stay.

Wheelchair Users
TSC North Acton - Accessible Studio

All our properties are equipped with accessible studios and lifts. Our accessible studios are spacious and designed specifically for wheelchair users.

Featuring a double bed with adjustable top bed for guests, study space, private kitchenette, storage, and large wet room. Surfaces across the whole room are lowered providing greater comfort.

Bed linen, towels and kitchen utensils are provided at no extra costs. All our studios are equipped with free super-fast WiFi.

Hidden Disabilities

Some disabilities don’t have physical signs so we cannot always tell if someone has one. For example, those with autism may need some extra time and space to process what is around them.

People with partial sight may need help reading signs and other information. Our staff is here to help you with any adjustment you may need during your stay with us.

Before arriving, you can speak to our Customer Excellence Team who will discuss any help you might need during your stay.

Contact us

You can get in touch with our team via email or call +44 (0)207 267 7774 (Press 1).

Opening hours: Monday – Friday 9am to 5pm

Mental Health
Disability Confident Employer
Disability Commited Badge

The Stay Club is committed to achieving a work environment which provides equality of opportunity and freedom from unlawful discrimination.

We are proud to be Disability Confident! Disability confident is a government scheme designed to ensure our recruitment process is inclusive…. List items listed in image below.

Website Accessibility