GENERAL INFORMATION

LIVING WITH US

A warm welcome to The Stay Club. We hope that you’ll enjoy your time in our accommodation. Please take the time to read through this page as it contains information that you will find useful during your stay.

Our accommodation is approved by the National Code for Large Student Developments, which aims to ensure transparent and professional management of purpose-built student accommodation. All our residences comply with these regulations. The Code ensures that residents benefit from the adherence to clear policies and procedures relating to health and safety, maintenance, environment, contractual obligations and complaints.

YOUR RESERVATION

Making Your Reservation

You can make a booking with us in three ways:

– Online booking system

– Contacting our Sales and Customer Service Team at info@thestayclub.com

– Or by phone on +44 (0)207 267 7774 (Ext. 1)

* All rates listed on our website are for Single Occupancy. If you wish to move in with a friend, please contact our team on +44 (0)207 267 7774 (Ext. 1).

Confirming your Booking

Online Bookings

Once you’ve selected your room type and contract length, you’ll be forwarded to a page to sign your booking Terms & Conditions and make the 2 weeks advance accommodation fee payment.

Once these have been completed your reservation will be confirmed.

Bookings made via our Sales and Customer Service Team

Once you’ve selected your room type and contract length, you’ll receive an e-mail outlining your reservation information.
Contained within this e-mail are details of how to make your advance accommodation fee and sign your booking Terms & Conditions. These must be done within 48 hours of receiving the provisional booking e-mail.
Once these have been completed your reservation will be confirmed.

Advanced Accommodation Fee

Your advanced accommodation fee is equivalent to two weeks accommodation fee (e.g. if your weekly accommodation fee is £250 per week, your advanced accommodation fee will be £500).

This payment is required to confirm your booking. It is a part of your total accommodation fee and will not be refunded when your agreement ends or when you move out.

Changing your room

If you would like to change your room, please contact your reception team by e-mail or by visiting the front desk. Changes are not guaranteed and will be dependent on current availability.

Any room changes after check-in may incur a small fee.

Cancellation Policy

Academic year 2022/23

Cooling off period All bookings receive a 5-day ‘cooling off’ period starting from the booking confirmation date. If you request to cancel within this period, you will be released from the contract and receive a full refund. Please note, should your check-in date fall within these 5 days, this will classify as the end of your ‘cooling off’ period.
Outside cooling off period Once the 5-day ‘cooling off’ period has expired, you will be liable to pay your accommodation fee as per your licence agreement, however, you do have the option to find a replacement occupier (at our sole discretion).
University refusal Until 31st July 2022, any cancellation requests outside the ‘cooling off’ period will be considered only if you have not been accepted into your chosen London University. Each cancellation request will be taken on a case-by-case basis and must be supported by documents confirming university refusal. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment. After 31st July 2022, cancellations outside the ‘cooling off’ period will not be considered.
Exception Covid-19 We understand this is a time of uncertainty and would like to reassure you that we will accept late cancellations if you are unable to reach the United Kingdom due to entry restrictions imposed by the government. Each cancellation request must be sent with supportive documents at least 24 hours prior to the booking start date. If the request is approved, you will be able to postpone your booking until restrictions are lifted.
Visa Refusal If your visa is refused, please contact us within 48 hours of receiving your visa refusal. Each cancellation request must be sent with supportive document (visa refusal and official proof that your course has been cancelled) prior to the booking start date. If cancellation is approved, you will be released from the contract and your accommodation fee will be refunded less the prepayment.

Tours

Tours and room viewings are available at all properties from 09:00 – 18:00, Mon – Sun. To arrange a viewing please complete our online form or e-mail info@thestayclub.com

Due to the nature of our reservations we may not always have your desired room type available to view

During your tour you will be shown examples of our room types. Please note these are ‘show rooms’ and will not necessarily be the room allocated to you for your stay.

YOUR NEW HOME

Getting to us

To plan your journey to us, please choose one of the properties below.

The Stay Club Colindale

The Stay Club Camden

The Stay Club Willesden

The Stay Club Kentish Town

We also offer an Airport Pickup Service. To arrange or get a quote, please e-mail your reception team with your full name, flight details and phone number at least 24 Hours in advance.

What's included?

Our studios are self-contained, each with its own bathroom and kitchenette. Your accommodation fee includes:
• Kitchenette with appliances – fridge/freezer, 2 plate hob, microwave, toaster, and kettle
• Kitchen starter pack
• Bedding and towels upon check in
• Utility bills (water, heating and electricity) and Wi-Fi
• Shared spaces to study or relax
• Access to onsite gym facilities (in select properties)All our properties have onsite laundry facilities. For pricing information please check the Laundry section.If you are not exempt from Council Tax, you may be liable for this. Please check the Council Tax section for more information.If you choose to watch or record programmes as they are broadcast on TV or watch programmes on a streaming service like Prime TV, All 4 of ITV Hub or watch any programmes on BBC iPlayer, you will need to buy a TV Licence.

Housekeeping

Camden housekeeping rates: Standard Room Clean – £15.00 / Premium Room Clean – £25.00 / Deep Room Clean – £50.00

Colindale housekeeping rates: Standard Room Clean – £15.00 / Premium Room Clean – £25.00 / Deep Room Clean – £50.00

Kentish Town housekeeping rates: Standard Room Clean – £15.00 / Premium Room Clean – £25.00 / Deep Room Clean – £50.00

To make a reservation please contact your reception team via e-mail or by visiting the front desk.

Maintenance

Maintenance is available 24/7 in all properties for emergency situations. For non-emergency requests our on-site teams are available between the following times:

Camden: 8.00 – 17.00

Colindale: 9.00 – 17.30

Willesden: 10.00 – 17.00

Kentish Town: 8.00 – 16.00

To log a maintenance request please contact your reception team via e-mail or by visiting the front desk.

Laundry

Each property has a dedicated laundry room equipped with washing machines and dryers.

The Stay Club Camden: Washing Machine £3.00 / Dryer £1.00

The Stay Club Colindale: Washing Machine £3.00 / Dryer £1.50

The Stay Club Kentish Town: Washing Machine £3.00 / Dryer £1.40

The Stay Club Willesden: Washing Machine £3.00 / Dryer £1.00

Utility and Wifi

Utility bills (water, heating and electricity) and Wi-Fi in your room and share areas (cinema, laundry etc) are included in your accommodation fee.

Our Wi-Fi is provided in partnership with Ask4 and Glide. For information about the service and what to do if something goes wrong, select the service provider below:

Camden, Kentish Town and North Acton – ASK4

Colindale and Willesden – Glide Service, Glide Troubleshooting

Pets

Pets are not allowed in any of our properties. Sorry, not even cute ones.

Guest Policy

A reasonable number of day and overnight guests are permitted. A fee might be applicable depending on length of stay. For the guest policy for the property you are interested in, please check the Residents’ Handbook (accessible at the bottom of this page)

Equity, Diversity and inclusion

We believe in creating a community where every individual is treated fairly, respected and valued. You can read our Equality, Diversity and Inclusion policy here.

We welcome those with disabilities and neurodivergences into our community and are committed to providing accessible accommodation and making reasonable adjustments to meet their needs and to make their stay with us comfortable. If you have additional needs and would like to stay with us, please contact us at 0207 267 7774 or info@thestayclub.com to discuss your needs.

Visit our dedicated page for more information about the adjustments we make in our properties to accommodate residents with additional needs.

Council Tax

Our Colindale and Willesden properties are already exempt from council tax meaning there is nothing extra for you need to complete

To be exempted from council tax, residents at our Camden and Kentish Town properties must:

– Be accepted on a full-time educational course (minimum 20 hours per week)

– Provide documentary evidence of study as part of a council registration form. This will be sent to you after check-in.

If you have any questions, please e-mail ctax@thestayclub.com

Is there any parking space available to residents?

There is no parking space available to residents in the property, however an independent private parking space is available within 50m. Availability is in first-come first-serve basis.

ARRIVING WITH US

Moving in

You can move in anytime from 15:00 on the booking start date.

Our reception desks are open 24/7. If you’re arriving between 23:00 – 07:00, please let your reception team know in advance.

Before arriving, we ask that you have completed all due payments and signed the booking Terms & Conditions. Failure to do so will result in a delay to your moving in process.
Please have your photo ID and proof of student status available when checking in.

Early arrival

Early Arrivals can be arranged depending on room availability. If you would like to arrive early, please e-mail info@thestayclub.com or contact your reception team.

Our requirements

The minimum age for residents is 16 years old. Any resident less than 18 years old must complete and submit a Parental Consent Form before arrival.

Requirements for our London student accommodation properties:

All residents must be accepted on a full-time higher education study programme at a London institution for the duration of their booking. Evidence of this must be provided upon arrival.

Residents at our Camden and Kentish Town properties must be studying at a London institution with a campus inside one of the following London boroughs: Barnet, Brent, Camden, City of London, City of Westminster, Haringey or Islington.

DOWNLOAD YOUR PROPERTY HANDBOOK